LET'S OPEN DOORS TOGETHER
It’s important to note that both landlord and tenant are responsible for the upkeep of the property.
We have provided a guide as to who is responsible for what, however, it can vary from property to property and if you are ever unsure, give us a call in order for us to provide our professional opinion.
Lost keys/mailbox key/fob, snapped key in lock, forced door.
Door jamming, faulty lock
Replacement lightbulbs, fuse trips, replacement batteries for smoke alarms/appliances etc
*lightbulbs include strip lighting and spotlights, regardless of height and casings.
Electrical faults, transformers etc
Changing fuses in plugs, emptying vacuum cleaners and washing machine filters
*test another appliance in the socket to determine whether its electrical or appliance fault.
Faulty appliances, loss of power.
*if a vacuum breaks these aren’t always replaced by the landlord
Cleaning and testing them every week, replacing batteries when required
*control panel systems should be followed as above apart from there are no batteries that need changing. Avoid interfering with the panel as you could be charged a call out to reset the panel
Faulty alarms, that have not been triggered by tenant use
Cleaning and unblocking toilet, sink, baths and any drains, including outdoor and indoor. Bleeding radiators, heating property adequately to prevent frozen pipes. Isolating any leaks.
*make sure everyone in your house knows where the stopcock is
Broken flushes, waste plugs, loose piping, leaks from back units etc.
Regularly check boiler pressure is between 1 and 1.5
Notify Keylet immediately if it is below or over these levels.
All hot water repairs
Monitor unvented water cylinder, ensuring autoclock is used correctly
*landlords will carry out annual unvented water checks at the property
All hot water repairs
*to avoid condensation, dry washing outside, ventilate, use extractor fans, don’t overfill wardrobes, put heating on, wipe away any mould
Damp caused by structural defect in property (tidemarks on walls is an indication of this)
To remove rubbish weekly, in relation to the dedicated bin days https://www.cardiff.gov.uk/ENG/resident/Rubbish-and-recycling/Pages/defa...
To remove any broken items once replaced with new, and any rubbish before tenants move in.
Responsible for keeping general property clean and tidy to avoid, rats, mice, bugs etc.
Carpet moth and anything that happens on transfer of tenancies.
TENANT RESPONSIBILITY: Unless agreed prior to moving in, the tenant is responsible for all utilities, including water, gas, electricity, TV license and council tax (where applicable). Remember students are exempt from council tax. To set up the utilities you will need to contact the below.
Water Welsh Water - http://www.dwrcymru.com/en/My-Account/Im-moving.aspx
Electricity and Gas - Find out current supplier by contacting Western Power - http://www.westernpower.co.uk/
The most popular choices are
TV License - http://www.tvlicensing.co.uk/