LET'S OPEN DOORS TOGETHER
For emergencies relating to your tenancy , please contact Keylet Head Office. We are open :
If you have emergency maintenance to report outside of normal office hours, please call one of the following numbers:
Please only use this service for real emergencies.
If the system is abused you may put someone else’s health at risk and you will be charged £75.00 + VAT for a false call out.
Once you have registered your maintenance query it will be assessed as to the response time required for that problem. For example if there is a water leak or gas leak, then this is considered a priority and someone will call to attend these matters within a few hours. If the query is relating to a broken door handle, the time allocated to repair this will be considerably longer but within a specified time guide.
These are some examples: